Kellan AlexanderAdminKellan Alexander (Admin, TextIt)

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  1. 1 vote
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      1 comment  ·  General  ·  Admin →
      Kellan AlexanderAdminKellan Alexander (Admin, TextIt) commented  · 

      Hello,

      Thanks for your feedback. For the time being, you might consider taking screens of the survey results and manually adding them to a PDF.

      Best,

      Kellan

    • 1 vote
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        4 comments  ·  General  ·  Admin →
        Kellan AlexanderAdminKellan Alexander (Admin, TextIt) commented  · 

        Typically, the best way to add any additional functionality to a flow is to call a webhook that returns data to the flow's context, but this looks like a special case. What would you be interested in adding via the extensions API, specifically?

        Note that while we currently only support text or media attachments on Messenger, Telegram, etc., we do plan to support buttons, sliders, and perhaps even payments in the near future.

        Kellan AlexanderAdminKellan Alexander (Admin, TextIt) commented  · 

        Thanks for your suggestion! You can ping any of those APIs with the 'Call Webhook' action, or make a request to your own service.

        https://textit.in/webhooks/webhook/ (see the 'Flow Event' section)

      • 4 votes
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          1 comment  ·  General  ·  Admin →
          Kellan AlexanderAdminKellan Alexander (Admin, TextIt) commented  · 

          Hey Gina,

          We do indeed. Send a message to support@textit.in or use the support widget in the bottom right corner of each page.

          Best,

          Kellan

        • 1 vote
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            1 comment  ·  General  ·  Admin →
            Kellan AlexanderAdminKellan Alexander (Admin, TextIt) commented  · 

            Hello,

            Thanks for your suggestion. You can do this through your browser's
            'Print...' pathway, just click 'Open PDF...'. You can also snap a
            screenshot of the entire flow using the 'Awesome Screenshot' browser
            plugin.

            Best,

            Kellan

          • 3 votes
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              1 comment  ·  General  ·  Admin →
              Kellan AlexanderAdminKellan Alexander (Admin, TextIt) commented  · 

              In case it helps, you can copy emojis from Unicode.org's emoji chart:

              http://unicode.org/emoji/charts/full-emoji-list.html

            • 1 vote
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                1 comment  ·  General  ·  Admin →
              • 1 vote
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                  1 comment  ·  General  ·  Admin →
                  Kellan AlexanderAdminKellan Alexander (Admin, TextIt) commented  · 

                  Hey,

                  Thanks for reaching out. Dynamic groups will allow you to do both:

                  http://feedback.textit.in/knowledgebase/articles/764976-dynamic-contact-groups

                  Once you've filtered to a dynamic group, all contacts who match your query will be automatically placed in that group.

                • 4 votes
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                    2 comments  ·  General  ·  Admin →
                    Kellan AlexanderAdminKellan Alexander (Admin, TextIt) commented  · 

                    Hey Jonathan,

                    Thanks for your suggestion, MMS support is on its way.

                    Best,

                    Kellan

                  • 3 votes
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                      1 comment  ·  General  ·  Admin →
                      Kellan AlexanderAdminKellan Alexander (Admin, TextIt) commented  · 

                      Hey Hamid,

                      Thanks for submitting a suggestion. Can you clarify your request? I'm not sure I completely understand.

                      Note that contact groups are a key existing feature, and that outgoing MMS is on the way. Admin privileges are unlocked once 100,000 total credits have been purchased by an account.

                      Best,

                      Kellan

                    • 2 votes
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                        1 comment  ·  General  ·  Admin →
                        Kellan AlexanderAdminKellan Alexander (Admin, TextIt) commented  · 

                        Hey David,

                        You can use a campaign to restart a flow after any step. Campaign events will allow you to decide how long after the contact's last response you'd like the flow to restart. We describe this approach in more detail here: http://blog.textit.in/how-to-build-a-reminder-system-for-your-flows

                        Best,

                        Kellan

                      • 1 vote
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                          2 comments  ·  General  ·  Admin →
                          Kellan AlexanderAdminKellan Alexander (Admin, TextIt) commented  · 

                          Hey Charitha, 'modified_on' displays the last time the run's context changed (the contact received a message or responded). You can use the flow endpoint (https://textit.in/api/v1/flows) to list flows. Does this answer your question?

                        • 1 vote
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                            2 comments  ·  General  ·  Admin →
                            Kellan AlexanderAdminKellan Alexander (Admin, TextIt) commented  · 

                            Hey Kunalan, the analytics tab displays passage by your contacts through categories in the RuleSets in your flows. It's useful for quickly viewing the results of questions to which response rules have been applied. For example, responses to a Yes/No question (passage through either the 'Yes' or 'No' category in the resulting RuleSet) will be displayed in the graph/table. You can filter these results by category (e.g. only 'Yes' responses) or contact groups.

                            To work with TextIt data outside of TextIt, we recommend either exporting flow results (http://feedback.textit.in/knowledgebase/articles/628447-viewing-and-exporting-flow-results) or using the flow run API endpoint (https://textit.in/api/v1/runs).

                          • 1 vote
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                              2 comments  ·  General  ·  Admin →
                              Kellan AlexanderAdminKellan Alexander (Admin, TextIt) commented  · 

                              Hey Charitha, you can view run UUIDs using the endpoint you linked to. You might find our API Explorer useful (https://textit.in/api/v1/explorer/), particularly the 'List recent runs' request. Run UUIDs aren't currently included in flow results exports. Happy to provide additional information via our support channel (support@textit.in).

                            • 3 votes
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                                2 comments  ·  General  ·  Admin →
                                Kellan AlexanderAdminKellan Alexander (Admin, TextIt) commented  · 

                                Thanks for submitting this suggestion. To clarify, are you requesting a UWP version of TextIt or our Android app (https://play.google.com/store/apps/details?id=com.nyaruka.textit&hl=en)?

                              • 3 votes
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                                  1 comment  ·  General  ·  Admin →
                                  Kellan AlexanderAdminKellan Alexander (Admin, TextIt) commented  · 

                                  Hey Michael,

                                  Thanks for reaching out. Can you clarify what you mean by 'edited message'?

                                  Issues regarding iPhones' accessibility features and Telegram's UI should be directed to Telegram (telegram.org).

                                  Best,

                                  Kellan

                                • 4 votes
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                                    1 comment  ·  General  ·  Admin →
                                    Kellan AlexanderAdminKellan Alexander (Admin, TextIt) commented  · 

                                    Hey Mcneil,

                                    When a webhook action/ruleset is present in a flow, all of the flow's data up to the position of the webhook action/ruleset will be POSTed to the URL you provide. If your site returns JSON, those values will be accessible in the flow via the '@extra' prefix, e.g. @extra.order.

                                    Best,

                                    Kellan

                                  • 3 votes
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                                      1 comment  ·  General  ·  Admin →
                                      Kellan AlexanderAdminKellan Alexander (Admin, TextIt) commented  · 

                                      Hey, thanks for providing this suggestion. You can use RuleSets to distinguish the importance a message. You have three options for highlighting important messages: (1) the 'Add Label' action, (2) the 'Send a Message to Someone Else' (yourself and your team), and (3) the 'Send Email' action.

                                    • 1 vote
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                                        1 comment  ·  General  ·  Admin →
                                        Kellan AlexanderAdminKellan Alexander (Admin, TextIt) commented  · 

                                        Hello, you can export contacts via the Contacts Tab and display their fields using Excel or Google Sheets.

                                      • 6 votes
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                                          1 comment  ·  General  ·  Admin →
                                          Kellan AlexanderAdminKellan Alexander (Admin, TextIt) commented  · 

                                          Hey Tim, the widget you used to submit this idea is provided by UserVoice, the service we use to field support and feature requests. If you'd like to learn more about TextIt, we invite you to signup for a free account, checkout our video library (https://www.youtube.com/channel/UCt55JB8F8O_-55xgO7tHMmQ), or read through our documentation (http://feedback.textit.in/). If you have any additional questions or comments, or would like a demo, you can reach us by email at support@textit.in.

                                        • 6 votes
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                                            1 comment  ·  General  ·  Admin →
                                            Kellan AlexanderAdminKellan Alexander (Admin, TextIt) commented  · 

                                            Hey Tim, all messages sent via our Telegram channel are encrypted. See this article for more information: http://blog.textit.in/feature-update-reach-your-contacts-on-telegram

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