How does TextIt Store and Secure my Data?

Hosting & Data Security Compliance

We host with Amazon Web Services, and all TextIt data is stored solely in the United States. Our servers are protected by firewalls, and all access to those servers is permitted only through encrypted channels that are FIPS-140-2 compliant, but no encryption is done on data at rest. 

Contact Information Anonymization


We understand that some use cases require contact information to be handled sensitively. This in mind, we added an anonymization feature that'll replace each contact's name with a random code and completely remove their address (their phone number, or an ID associated with their Facebook, Telegram or Twitter accounts):

Note that 'None' is the default value displayed for empty custom contact fields.

When the anonymization feature is enabled, each new contact profile, whether imported into TextIt via a spreadsheet or generated when a new contact interacts with one of your channels, is anonymized. No user will be The contact's UUID, groups, language preference and custom fields will still be accessible. By the same token, exported contact and flow information will also be anonymized.

Note that this feature is permanent once an account has been anonymized.

If this isn't sufficient, we're interested to learn how we might improve this feature to accommodate a broader range of use cases.

Contact us to enable this feature. 

Data Transfer to/from TextIt


There are four methods through which data can be transferred to/from TextIt: 

1. Contact information is imported to TextIt (a spreadsheet containing contacts' names, phone numbers, and any other information you wish to include). 

2. A contact interacts with your TextIt account via one of multiple possible channels, where the contents of the messages you've sent them and their responses are stored. 

3. A Webhook is used to fetch information from an external database to be used in a flow or referenced in a message, or post information (stored as flow variables) collected within that workflow to an external system.

4. TextIt's API is used to facilitate data transfer from your system to TextIt and vice versa. An example of this might be creating an API protocol that enables your system to modify contacts, start flows, or send messages.

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