Creating a Keyword Trigger that allows people to join a Group

Use this trigger to add contacts to a group. This trigger is useful for managing contacts that unsubscribe using common the common opt-out keywords "stop" or "unsubscribe."

To create a keyword trigger that adds contacts to a group: 

1. Navigate to the "triggers" tab, then click the "Create Trigger" box.

2. Click the "Create an SMS that allows people to join a group" option. 

3. Enter your keyword, then choose the group you'd like your contacts to join.

Optional: You can also choose to trigger a flow or send a single message. 

In the example below, we've set the keyword trigger "Register" to place contacts in the "Customers" group and start the "Customer Registration" flow. 


Feedback and Knowledge Base