Replaying a Contact Recording



The play a contact recording flow action allows you to play a contact's voice message collected by wait for recording RuleSet. 

This action is useful for verifying a contact's response or allowing them to hear their message and re-record if they aren't satisfied. 

Create a Recording Step


First, create a wait for recording RuleSet. In the example pictured below, we're saving the recordings we collect to the flow variable "Recording", which we can call at a later step using the variable @flow.recording.  



Next, create a play recording step by selecting Play a contact recording from the ActionSet menu. Choose the recording you'd like to play by referencing the flow variable created a Wait for Recording RuleSet. In the example pictured below, we use @flow.recording





 


Feedback and Knowledge Base