Voice workflows are handy for three reasons:
- They allow you to send and receive voice messages that by nature allow for improved tone, character and length when compared with text messages.
- They're synchronous - clients and beneficiaries are actively engaged with your workflow for the duration of the call.
- They don't require that your contacts are literate, allowing you to reach communities with lesser access to education.
To create a voice flow, navigate to the flows tab and click the 'Create Flow' box. At the bottom of the dialogue, adjust the Run flow over setting to Phone Call. Click 'Ok'.