Creating a Voice (IVR) Flow

Interactive Voice Response (IVR) workflows allow you send recorded voice messages to which your contacts can respond by using their keypad or recording their own message. 

Voice workflows are handy for three reasons: 
  • They allow you to send and receive voice messages that by nature allow for improved tone, character and length when compared with text messages. 
  • They're synchronous - clients and beneficiaries are actively engaged with your workflow for the duration of the call. 
  • They don't require that your contacts are literate, allowing you to reach communities with lesser access to education. 

Adding a Voice-Enabled Number

You can purchase a voice-enabled Twilio number and connect it to your TextIt account in minutes, or, if you're in a country where Twilio doesn't yet provide virtual numbers, you can test your voice flows with an Android channel (see process here) by simply connecting your Twilio account to your TextIt account. Your Android channel will handle inbound and outbound SMS, while Twilio's Voice API will make calls using your Android channel's sender ID.

To add a voice-enabled virtual number: 

1. Purchase a voice-enabled virtual number from Twilio. We outline that process here, though you'll need to take the extra step of checking the Voice capability: 

2. Navigate to the flows tab and click the 'Create Flow' box. At the bottom of the dialogue, adjust the Run flow over setting to Phone Call. Click 'Ok'. 

3. Start building!

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