Default fields include the contact's name, addresses, and groups:
Custom fields are created by you. Click here to learn how.
Contact fields can be added within the contacts tab using the method described below, or by interacting with a flow using the Update the contact action.
To add a contact field:
1. Navigate to the contacts tab and click the "Manage Fields" button:
2. Type the name the contact field you want to add in an empty box.
3. Select the type of value this field will hold (Text, Numeric, or Date & Time).
Once you've added a contact field, you can refer to its value using the variable @contact.[field_name]. For example, the "Email" contact field in the tutorial below can be referenced using @contact.email. Click here to learn more about using variables.
Updating Field Values
To change the value of a recently-created contact field, you can update it using the Update the contact action or by editing a contact field value via the contacts tab. For example, when a new phone number sends a message to a channel connected to your account, a new contact will be created with a null Name value and null values for each contact field you've added. The new contact will only be identifiable by their phone number until their other field values are updated.