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Knowledge Base

  1. Getting Started 

    1. Creating an Account
    2. Account Page Primer
    3. Multi-User Support: Adding, Editing & Removing Multiple Account Users
    4. Multi-Tier Accounts: Child Accounts & Credit Distribution
    5. Using the Support Widget
  2. Channels 

    1. Introduction to Channels
    2. Adding a Channel
    3. Removing a Channel
    4. Using an Android phone as a Channel
    5. Using a Bulk Sender
  3. Messages 

    1. Introduction to Messages
    2. Archiving Messages
    3. Exporting Messages
    4. Labeling Messages
    5. Deleting Messages
  4. Contacts 

    1. Introduction to Contacts
    2. Creating a Contact
    3. Adding, Editing & Prioritizing Contact Addresses
    4. Adding Contact Fields
    5. Deleting Contact Fields
  5. Groups 

    1. Introduction to Contact Groups
    2. Creating a Contact Group
    3. Adding Contacts to a Group
    4. Dynamic Contact Groups
    5. Deleting Contact Groups
  6. Flows 

    1. Introduction to Flows
    2. Flow Types
    3. Creating a Flow
    4. Navigating the Flow Editor
    5. Assigning Keywords to a Flow
  7. Triggers 

    1. Introduction to Triggers
    2. Creating a Keyword Trigger that starts a Flow
    3. Creating a Keyword Trigger that allows people to join a Group
    4. Starting a Flow in the future or on a schedule
    5. Ignoring Keywords while in a Flow
  8. Campaigns 

    1. Introduction to Campaigns
    2. Creating a Campaign
    3. Adding a Campaign Event
    4. Editing Events
    5. Deleting Events
  9. Voice (IVR) 

    1. Adding a Voice-enabled Twilio Number
    2. Adding a Voice-enabled Nexmo Number
    3. Adding IVR to your Android Channel
    4. Creating a Voice (IVR) Flow
    5. IVR Flow RuleSets
  10. Zapier 

    1. Integrate Zapier with your TextIt Account
  11. Facebook Messenger 

    1. Introduction to Facebook Messenger
    2. Create and Submit your Bot for Review
    3. Triggering a Flow When a Contact Initiates a Conversation
  12. Telegram 

    1. Introduction to Telegram Channels
    2. Adding a Telegram Channel
  13. Twitter  

    1. Introduction to Twitter Channels
    2. Connecting your Twitter Account to TextIt
    3. Creating a Twitter Workflow
    4. Creating a Follow Trigger
  14. Surveyor 

    1. Introduction to the TextIt Surveyor App
    2. Creating a Surveyor Flow
    3. Adding Surveyors
  15. Expressions 

    1. Expression Syntax
    2. Logical Comparisons
    3. Date & Time Arithmetic
    4. Function Reference
  16. Testing/Troubleshooting 

    1. Conducting a Pilot Test
    2. A/B Testing your Flows
    3. Conducting a Usability Test
    4. Troubleshooting Protocol for Delivery Errors
    5. Tracking and Managing Opt-Outs
  17. F. A. Q.  

    1. How does TextIt Store and Secure my Data?
    2. What is TextIt's Privacy Policy?
    3. What are TextIt's Terms of Service?
    4. Can I use TextIt for Voice (IVR)?
    5. Can I use TextIt in my country?
  18. All articles 

    1. Introduction to Campaigns
    2. Introduction to Channels
    3. Creating an Account
    4. Introduction to Contacts
    5. Introduction to Contact Groups
    129 articles 

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